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Lighting Control System Services

RACCESS 2 Years Additional Plus Service

RSVC-PLUS-Y2 Wattstopper
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The RSVC-PLUS-Y2 offers the Connect Plus 2 year support service contract. The Wattstopper Technology-Enabled Connect Plus service plan combines immediate remote support with the additional assurance of on-site support. No matter what issues arise, you will not need to be a lighting controls expert. Your installed Digital Lighting Management (DLM) or Architectural Dimming lighting control system will be covered by a service plan that provides ongoing system maintenance and protection from unplanned interruptions. This protection plan will keep your system running efficiently and effectively today and into the future providing immediate peace of mind. Whether you’re a facility manager or building owner, protect your investment with a Wattstopper Technology-Enabled service plan for your Wattstopper lighting control system. Technology-enabled service plans deliver immediate remote support, on-site support, and training. Remote support is performed by the Legrand Remote Operations Center (ROC) staffed with U.S.-based dedicated support technicians. On-site support and training are provided by highly skilled, factory-trained field service technicians, both with the know-how, experience, and resources to help maintain and optimize your building’s lighting control system.
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Features

Features

  • Dedicated Technical Phone Support – A direct line to the U.S.-based Legrand Remote Operations Center (ROC) team of factory technical support experts.
  • Remote Diagnostic Support – Remote configuration of items such as changes to schedules and settings, button configuration changes, changes in space utilization, energy code updates, and more.
  • Device Health Check - A test by ROC to compare current devices on the network with the previous check. It identifies bypassed, disconnected, or non-functioning devices and provides recommendations for resolution.
  • On-site Training Visit - A lighting controls trainer will visit for one day (up to 8 hours), providing classroom lectures and troubleshooting techniques tailored to your installation during the session.
  • On-site System Tuning Visits: A technician will visit for up to 8 hours to resolve complex issues, like optimizing lighting configurations, integrating with building systems, or fine-tuning daylighting controls, which can't be handled remotely by the ROC
  • ROC Orientation – An introductory call to introduce the ROC and the remote capabilities of the system.
  • System Backup – A complete backup of the lighting control system files.
Specifications

Specifications

General Info
Product Line Wattstopper
Country Of Origin United States
UPC Number 754182943388
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Questions & Answers

Questions & Answers

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